Shipping policy

SHIPPING:
Orders are carefully packaged and shipped from Victoria, British Columbia.

Please allow time for your order to be prepared before shipping. Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Delivery times are estimates only and may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside of HiEKKA’s control.
Please ensure your shipping address is correct before completing your purchase.

HiEKKA is not responsible for packages sent to an incorrect address provided at checkout.
Once a package has been accepted by the shipping carrier, HiEKKA is not responsible for delivery delays. If your package appears to be lost in transit, please contact us and we will do our best to assist with the carrier.

Packages marked as delivered by the carrier are considered delivered. HiEKKA is not responsible for packages that are lost or stolen after confirmed delivery.
International customers are responsible for any customs fees, duties, taxes, or other charges that may apply upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos so we can review the issue and make it right.